What Should We Remember?
We reduce events and lists to their key elements
Leveling and sharpening
Description
Two complementary types of memory distortion in which details of a memory are lost (leveling) while others are highlighted or exaggerated (sharpening) as the memory is retold.
Leveling and sharpening in business decision
When an employee recounts a story about a workplace incident, some details may be omitted over time (leveling) while others (often the more dramatic or unusual parts) become emphasized (sharpening).
Leveling and sharpening in personal life decision
When retelling a scary story, you omit mundane details and emphasise the frightening parts.